iBrokerPower respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the iBrokerPower family of companies with your consent, as required by law or to protect iBrokerPower, its customers, or the public, or with companies that help iBrokerPower fulfill its obligations with you, and then only with partners who share iBrokerPower's commitment to protecting your privacy and data. At any time you may contact iBrokerPower with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.
At iBrokerPower, your right to privacy and data security is a primary concern. That's why, whether you are purchasing a product or service from us or obtaining technical support, whether online or dealing with one of sales or technical support representatives over the phone, or simply visiting iBrokerPower.com,.we strive to ensure that every customer experience is safe and secure. iBrokerPower has prepared this Privacy Policy to inform you about our ongoing commitment to ensuring your personal information remains accurate, confidential and used only for identified purposes, regardless of how it is provided to us. This Policy also addresses how you can inquire about the personal information we hold about you and how we will respond to such a request.
iBrokerPower has certain specific guidelines we use for protecting the information you provide us during a visit to our Internet site (www.ibrokerpower.com).
Additional iBrokerPower website and privacy information is available on the left. For more information about iBrokerPower's privacy or information usage guidelines, contact us at Privacy@ibrokerpower.com and put "privacy" in the subject line. The website and privacy guidelines in this Policy are applicable only to this domestic website and to iBrokerPower Inc.
Scope of this Privacy Policy
This Privacy Policy applies only to personal information collected from individual customers. It does not apply to corporate or business contact information. In addition, this policy is not applicable to personal information that has been aggregated or made anonymous and no longer specifically relates to an identifiable individual. iBrokerPower reserves the right to use aggregated or anonymous information in any manner it considers appropriate.
When and Why iBrokerPower asks for specific types of personal information
In a few areas on our Web site and online customer support tools, as well as in our telephone interaction with customers, we ask you to provide information for a number of purposes including in order to enable us to proceed with processing and fulfilling your product or service purchase, to assist you with technical support issues, or to follow up with you after your product or service inquiry or purchase to obtain your feedback or to ensure that you are aware of iBrokerPower's product and service portfolio and any special offers or promotions we think may be of interest to you. In certain circumstances, it is completely optional for you to provide your personal information, and in other circumstances, such as in order to complete your purchase, such information must be provided. If you choose not to provide your personal information, we will advise you if a service cannot be performed without such information.
We request information from you when you:
Register on iBrokerPower.com
Join our business or purchase the products we offer
Provide feedback in an online survey or other method in order to help us improve the effectiveness of our customer relations
Participate in a sweepstakes or other promotional offer
Request e-mail notification of your order status (called "Order Watch")
Subscribe to a newsletter or a mailing list
Request technical support whether online through our Resolution Assistant Tool or from our telephone technical support
Request assistance from our Product Advisor
The kind of personal information we will ask for includes your name, e-mail address, phone number, address, type of business, customer preference information, customer number, as well as such other personal information that is needed to fulfill the purposes identified in this Privacy Policy.
Why We May Ask for Your Social Insurance Number
If iBrokerPower distributor package is your choice of payment, we will ask for your Social Insurance Number (SIN). This is requested so that we can issue a T4 paper listing your income as per the requirement of Canada Tax regulation.
iBrokerPower only uses your personal information for specific purposes
The information you provide will be kept confidential and used to maintain and support your customer relationship with iBrokerPower. This means enabling us to proceed with processing and fulfilling your product or service purchase, assisting you with technical support issues, or following up with you after your product or service inquiry or purchase in order to obtain your feedback or to ensure that you are aware of iBrokerPower's product and service portfolio and any special offers or promotions that we think may be of interest to you. In order to support your customer relationship with iBrokerPower, we may share your personal information with certain select service providers who have committed to keep your personal information confidential, use it only as directed by iBrokerPower and to secure your personal information in a manner that is consistent with this Policy.
You can opt-out of receiving further marketing from iBrokerPower at any time
As mentioned above, following your product or service inquiry or purchase, we will send you information about our various products and services, and any special offers or promotions we think may be of interest to you. Only iBrokerPower (or its select service providers) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from iBrokerPower by clicking here. By doing so, you will access secure links for you to remove your personal information from iBrokerPower's contact lists for catalogues, phone, faxes and email.
iBrokerPower will not disclose your personal information to any outside organization for its use in marketing without your consent
Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given to any outside organization for its use in marketing or solicitation without your consent. Under no circumstances do we sell our customer's personal information to third parties..
Disclosure to Service Providers
iBrokerPower will share your personal information with certain select service providers in order to support your customer relationship with iBrokerPower as detailed above. For example, service providers will be engaged to confirm your identity and address, to assist in the order fulfillment process, repair products purchased, to perform credit analyses, and to assist in alerting you to product and service offerings that we think may be of interest to you. All such service providers only use your information for the purposes and in the matter we have instructed them. They have also committed to keeping your personal information confidential, using it only as directed by iBrokerPower and to secure your personal information in a manner that is consistent with this Policy.
Your Consent to the Collection, Use and Disclosure of Your Personal Information:
The provision of your personal information to iBrokerPower means that you agree and consent that we may collect, use and disclose your personal information in accordance with this Privacy Policy. In addition, from time to time and where appropriate, iBrokerPower may request your specific authorization or consent.
If you choose to withdraw your consent, and for certain reasons, iBrokerPower is unable to comply with your request, we will always advise you that we cannot do so. These could include reasons such as:
There are legal requirements for the use of your personal information.
Please be aware that in certain circumstances, iBrokerPower may be required to disclose your personal information without your consent such as to law enforcement or other government officials. This could arise, for example, where disclosure is required:
To comply with a subpoena, warrant or order made by a court with jurisdiction to compel the production of such information;
To legal authorities for the detection and prevention of fraud or other criminal activity; or
To our legal counsel in the event that any matter may the subject of litigation.
If iBrokerPower should be required to release your personal information without your consent, such as for the reasons listed above, we would always keep a record of what information was released, to which party it was released and why the circumstances necessitated such release. In order to respect your privacy to the fullest extent possible, iBrokerPower will only release the information to the extent that we have to.
Your Right of Access to Your Personal Information
iBrokerPower will permit you the reasonable right of access and review of your Personal Information. We will endeavour to provide the information in question within a reasonable time and no later than 30 days following receipt of your request. If we require additional time, or if we feel that we have grounds to refuse your request, we will tell notify you of new timing for our reply and/or the reasons for our extension or refusal. iBrokerPower reserves the right to charge for copies of your records, however we will always let you know in advance if there is any such charge. iBrokerPower will provide information from its records in a form that is easy to understand. To protect you, iBrokerPower may require sufficient information to allow us to confirm that the person making the request is authorized to do so before granting access or making corrections.
For How Long and Where Does iBrokerPower Keep My Personal Information?
We keep personal information only so long as is needed in order to meet the purposes set out in this Policy, including to enable us to meet any legal or regulatory requirements. iBrokerPower has retention standards for customer information and records management which set out these timelines. We have retention policies in place that govern the destruction of personal information.
The principal places in which iBrokerPower holds personal information are in Toronto, Ontario and nearby municipalities where off-site storage facilities may be located.
iBrokerPower wants to help you keep your personal information accurate
You can request the personal information that iBrokerPower has collected about you via the Internet at Privacy@iBrokerPower.com. You can request to have factual inaccuracies in this information corrected by contacting Privacy@iBrokerPower.com. As well, for both such requests, you can make such request by writing us at the address provided at the end of this Policy to the attention of Privacy Compliance Representative.
Internet Commerce
The online store at iBrokerPower.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. iBrokerPower is committed to data security with respect to information collected on our site. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call 1-877-386-9911. It has always been a iBrokerPower practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase. While we strive to protect your personal information, iBrokerPower cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Customized Experience
New technologies are emerging on the Internet that helps us deliver customized visitor experiences. At iBrokerPower, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.iBrokerPower.com. iBrokerPower has no desire or intent to infringe on your privacy while using the iBrokerPower.com site. For more information about these new technologies on iBrokerPower.com visit our Cookies page.
Third-Party Sites
Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to iBrokerPower.com are not covered by this privacy statement. We use the "" symbol to mark links that go to third-party sites.
You are solely responsible for maintaining the secrecy of your passwords or any account information provided either with respect to third party sites or iBrokerPower passwords/accounts. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
How to Contact iBrokerPower
iBrokerPower takes its responsibility to protect your privacy and the confidentiality of your personal information very seriously. There may be questions that you may have about this Privacy Policy, or you may feel that you have privacy concerns relating to iBrokerPower's use of your personal information. In order to address your privacy concerns, iBrokerPower has a team of Privacy Compliance Representatives who can assist with respect to privacy matters. They can be contacted through our toll free number at 1-877-386-9911, local number at 416-386-9911 or online at Privacy@iBrokerPower.com or they can be written to at the following address:
iBrokerPower Inc.
255 Duncan Mill Road
Suite 902
North York, Ontario
M3B 3H9
Attention: Privacy Compliance Representative
In addition, if your question or concern is not resolved to your satisfaction, you can contact iBrokerPower's communication officer who has been appointed to oversee privacy compliance matters. He can be contacted at the e-mail address or the mailing address provided above,. All correspondence should be sent addressed to the attention of Privacy Compliance Officer. If you would prefer that he contact you via telephone, please indicate this in your correspondence with the number at which you wish to be reached.
Changes to Privacy Policy
Although our commitment to privacy will not change, in order to accommodate changes based on new legislation, legal developments (such as court decisions), or if the products and/or services that iBrokerPower offers changes, we reserve the right to amend this Policy from time to time. You will see that the date of the last update of this Policy (the "Effective Date") is listed below. If we update this Policy, the Effective Date will be changed to indicate when the last update was made.
iBrokerPower
Effective Date: Aug 31, 2009